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Naxterra's avatar
Naxterra
Dedicated Contributor
23 days ago

First login workflow issue

When setting up 1Password on Windows 11, using 1password.eu domain, it is forwarding to 1password.com for login.

When I click on Sign in on 1password.com app opens this page

https://start.1password.com/native/signin

When I switch 1password.eu at the bottom, page is turning to normal web login page

and when I scan that code from my mobile, it opens web vault, nothing happens on Windows app

1password.com
windows

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 hours ago

    Hello Naxterra​! 👋

    I'm sorry for the delay in responding. What happens if you just scan the QR code in the 1Password app itself? That would be the QR code in your first screenshot? 

    Once you've signed into 1Password.eu in your browser, you can add your account to the app with these steps: 

    1. Click on your name in the top right corner of the webpage, then click Set up another device.
    2. Click Add your account directly. 
    3. Click Open 1Password.


    Then follow the prompts in the 1Password desktop app. Let me know if that doesn't work.

    -Dave

    • Naxterra's avatar
      Naxterra
      Dedicated Contributor
      6 hours ago

      It works if I scan QR of the Windows app on my iPhone app.

      If I forget my phone somewhere or lost access to it, things will get harder.

      Here is step by step of the process. 

      Open app, click on login on 1password.com, switch web browser to 1password.eu

      select I am not signed in anywhere

      Click on I found my Emergency Kit

      Web page opens 1password app again, which I am not logged in.