I am a business user that has created a linked Family Account. I am able to view the family account on the Mac OS app, and the Android mobile app but not the Chrome browser extension. I followed the steps in this help article: https://support.1password.com/add-account/#add-another-account-to-the-1password-browser-extension But this does not work. When I click the browser toolbar and access Settings>Accounts and Vaults, the Family account is not linked. When I click "sign in to another account" it opens the Mac OS app where the family accounts ARE linked and it tells me the family account is already linked. I can see the family account fine on the Mac OS and Android apps however, just not the browser extension 1Password Version: Not Provided Extension Version: 1Password in the browser 2.10.0 OS Version: Not Provided Browser:_ Chrome

Hey @mcbaggert, I'm sorry for the delay in getting back to you. Can you see if you are able to add that additional account with the steps below: Right click the 1Password icon in your browser toolbar and choose 'Settings' Disable 'Integrate with 1Password app' Scroll down to the 'Accounts & Vaults' section and try to add the account. Re enable the integration setting. Let me know how you get on!

Forum Discussion

Former Member

3 years ago

Free Family account is not accessible up in Chrome browser extension

I am a business user that has created a linked Family Account. I am able to view the family account on the Mac OS app, and the Android mobile app but not the Chrome browser extension.

I followed the steps in this help article: https://support.1password.com/add-account/#add-another-account-to-the-1password-browser-extension

But this does not work. When I click the browser toolbar and access Settings>Accounts and Vaults, the Family account is not linked. When I click "sign in to another account" it opens the Mac OS app where the family accounts ARE linked and it tells me the family account is already linked.

I can see the family account fine on the Mac OS and Android apps however, just not the browser extension

1Password Version: Not Provided
Extension Version: 1Password in the browser 2.10.0
OS Version: Not Provided
Browser:_ Chrome

browser extension

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Family account is not accessible up in Chrome browser extension","id":"message:23334","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:23334","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:23334"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:23334"},"body":"

I am a business user that has created a linked Family Account. I am able to view the family account on the Mac OS app, and the Android mobile app but not the Chrome browser extension.

\n\n

I followed the steps in this help article: https://support.1password.com/add-account/#add-another-account-to-the-1password-browser-extension

\n\n

But this does not work. When I click the browser toolbar and access Settings>Accounts and Vaults, the Family account is not linked. When I click \"sign in to another account\" it opens the Mac OS app where the family accounts ARE linked and it tells me the family account is already linked.

\n\n

I can see the family account fine on the Mac OS and Android apps however, just not the browser extension

\n\n

1Password Version: Not Provided
\nExtension Version: 1Password in the browser 2.10.0
\nOS Version: Not Provided
\nBrowser:_ Chrome

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I am a business user that has created a linked Family Account. I am able to view the family account on the Mac OS app, and the Android mobile app but not the Chrome browser extension.

\n\n

I followed the steps in this help article: https://support.1password.com/add-account/#add-another-account-to-the-1password-browser-extension

\n\n

I can see the family account fine on the Mac OS and Android apps however, just not the browser extension

\n\n

1Password Version: Not Provided
\nExtension Version: 1Password in the browser 2.10.0
\nOS Version: Not Provided
\nBrowser:_ Chrome

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Free Family account is not accessible up in Chrome browser extension","moderationData":{"__ref":"ModerationData:moderation_data:23335"},"body":"

Hey @mcbaggert,

\n\n

I'm sorry for the delay in getting back to you.

\n\n

Can you see if you are able to add that additional account with the steps below:

\n\n

Right click the 1Password icon in your browser toolbar and choose 'Settings'
Disable 'Integrate with 1Password app'
Scroll down to the 'Accounts & Vaults' section and try to add the account.
Re enable the integration setting.

\n\n

Let me know how you get on!

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