Recently, my Android app version of 1Password has been freezing up, requiring several retries (app exit, relaunch etc). I am updated to the latest version: 1Password for Android 8.10.36 (81036046), and using Samsung S22, Android 14. Any fixes? Thanks 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided

Hello, decaturmamaof2. Thank you for writing in. I'm sorry about the problem you're running into when searching the 1Password for Android app. I suspect that you are encountering a known issue the development team are currently working on where the search tab will utilize an excessive amount of system memory, potentially causing the app to hang on certain devices. So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device and attach the file to an email message addressed to mailto:support+forum@1password.com: https://support.1password.com/diagnostics/#1password-8-android You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you! -Evon

The app has recently started hanging when I open it. I have tried deleting the data, uninstalling, reinstalling, logging in again. It logs in fine, but if I close it, or switch to another app and back, it hangs. Logging in through a browser app works fine. 1Password for Android 8.10.36, Android 12

Thank you. Am traveling Tuesday but will take those steps when I arrive.

Here as well. I can now only access 1Password through a browser - the app will not even open. 1Password for Android 8.10.36

@ReggieJ and linlu I'm sorry that you're unable to open 1Password. I recommend sending an email to support+forum@1Password.com so that our support team can investigate further. Please include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂 -Dave

Freeze of Android app - esp during search

13 Replies

1P_Dave
Moderator
2 years ago
herve49

I'm happy that the issue is resolved on your end. Thank you for the kind words. 💙

-Dave
herve49
New Contributor
2 years ago
1P_Dave problem solved ! Thank you very much, grezt team and product.
1P_Dave
Moderator
2 years ago
herve49 and danstrongin

I'm sorry that you're seeing slowness in 1Password when searching. Please update to 1Password for Android version 8.10.38 which includes improvements to search performance: How to keep 1Password up to date

If you still see the issue after updating then please let me know.

-Dave
danstrongin
New Contributor
2 years ago
Same issue here
danstrongin
New Contributor
2 years ago
Me too on my Motorola phone. Unusable. It only types 2 letters then pops up the wait or quit message
herve49
New Contributor
2 years ago
Hello,

I'm using a Samsung Galaxy S24 Ultra with Android 14, OneUI 6.1, and 1password version 8.10.36.
When I'm using the search, it freezes. I can still type my search on the keyboard but the list of password and the search box is completly freezed during 3,4 or 5 seconds.

I don't think this is due to my internet connection because it happens with 5G and Wifi (5Ghz).

Is there any solution to correct this?

thanks by advance.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Android 14
Browser: Chrome
1P_Dave
Moderator
2 years ago
@ReggieJ and linlu

I'm sorry that you're unable to open 1Password. I recommend sending an email to support+forum@1Password.com so that our support team can investigate further. Please include a link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave
Anonymous
2 years ago
Here as well.

I can now only access 1Password through a browser - the app will not even open.

1Password for Android 8.10.36
linlu
New Contributor
2 years ago
Same issue here. Samsung S21.
Anonymous
2 years ago
The app has recently started hanging when I open it.

I have tried deleting the data, uninstalling, reinstalling, logging in again. It logs in fine, but if I close it, or switch to another app and back, it hangs.

Logging in through a browser app works fine.

1Password for Android 8.10.36, Android 12