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Forum Discussion
decaturmamaof2
2 years agoNew Contributor
Freeze of Android app - esp during search
Recently, my Android app version of 1Password has been freezing up, requiring several retries (app exit, relaunch etc). I am updated to the latest version: 1Password for Android 8.10.36 (81036046), a...
1P_Evon
1Password Team
2 years agoHello, decaturmamaof2. Thank you for writing in.
I'm sorry about the problem you're running into when searching the 1Password for Android app. I suspect that you are encountering a known issue the development team are currently working on where the search tab will utilize an excessive amount of system memory, potentially causing the app to hang on certain devices.
So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device and attach the file to an email message addressed to mailto:support+forum@1password.com: https://support.1password.com/diagnostics/#1password-8-android
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!
-Evon