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Former Member
3 years ago

Frequency of having to enter master password when using Windows Hello authentication integration

Hello, I find myself having to enter my master password at least once per day with Windows Hello authentication integration turned on (Using biometrics). This is without an OS restart. Is this freque...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey @puchika, that's exactly what I was referring to. Since you already have that disabled, I'd like to ask you to create a diagnostics report from your Windows PC so we can investigate further.

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

Thanks!

Ali

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of having to enter master password when using Windows Hello authentication integration","id":"message:141231","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:141231"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141231"},"body@stripHtml({\"truncateLength\":200})":" Hello, I find myself having to enter my master password at least once per day with Windows Hello authentication integration turned on (Using biometrics). This is without an OS restart. Is this freque...","body@stringLength":"383","rawBody":"

Hello, I find myself having to enter my master password at least once per day with Windows Hello authentication integration turned on (Using biometrics). This is without an OS restart. Is this frequency normal ? Thank you.

\n\n
\n\n

1Password Version: 8.7.2
\nExtension Version: Not Provided
\nOS Version: WIN10
\nBrowser:_ Firefox

\n","kudosSumWeight":0,"postTime":"2022-06-23T15:09:30.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:141231_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":167},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello, I find myself having to enter my master password at least once per day with Windows Hello authentication integration turned on (Using biometrics). This is without an OS restart. Is this frequency normal ? Thank you.

\n\n
\n\n

1Password Version: 8.7.2
\nExtension Version: Not Provided
\nOS Version: WIN10
\nBrowser:_ Firefox

"},"Conversation:conversation:141231":{"__typename":"Conversation","id":"conversation:141231","solved":false,"topic":{"__ref":"ForumTopicMessage:message:141231"},"lastPostingActivityTime":"2022-07-21T12:41:13.000-07:00","lastPostTime":"2022-07-21T12:41:13.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:141231":{"__typename":"ModerationData","id":"moderation_data:141231","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:141231_1":{"__typename":"Revision","id":"revision:141231_1","lastEditTime":"2022-06-23T15:09:30.000-07:00"},"ForumReplyMessage:message:141238":{"__typename":"ForumReplyMessage","id":"message:141238","conversation":{"__ref":"Conversation:conversation:141231"},"author":{"__ref":"User:user:17193"},"revisionNum":1,"uid":141238,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Frequency of having to enter master password when using Windows Hello authentication integration","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:141238"},"parent":{"__ref":"ForumTopicMessage:message:141231"},"body":"

Hey @puchika, that's exactly what I was referring to. Since you already have that disabled, I'd like to ask you to create a diagnostics report from your Windows PC so we can investigate further.

\n\n

Sending Diagnostics Reports (Windows)

\n\n

Attach the diagnostics to an email message addressed to support+windows@1password.com.

\n\n

With your email please include:

\n\n\n\n

Thanks!

\n\n

Ali

","body@stringLength":"851","rawBody":"

Hey @puchika, that's exactly what I was referring to. Since you already have that disabled, I'd like to ask you to create a diagnostics report from your Windows PC so we can investigate further.

\n\n

Sending Diagnostics Reports (Windows)

\n\n

Attach the diagnostics to an email message addressed to support+windows@1password.com.

\n\n

With your email please include:

\n\n\n\n

Thanks!

\n\n

Ali

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