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New Contributor

4 months ago

Solved

Frozen Account Behavior

Hello, A few days ago my account was frozen and i noticed the following issue. The add-on in Firefox was requesting me to save my login information while the same information is already saved into t...

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1P_Dave

Moderator

4 months ago

Hello Prototype! 👋

Thank you for reporting the issue! When a 1Password account is frozen, the expected behaviour is that the ability to save new items to vaults should be unavailable. Our development team is tracking a few cases like this where that might not happen consistently and hopefully this inconsistency will be fixed in a future update soon.

I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.

-Dave

#36110

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The add-on in Firefox was requesting me to save my login information while the same information is already saved into t...","body@stringLength":"409","rawBody":"

Hello,

A few days ago my account was frozen and i noticed the following issue. The add-on in Firefox was requesting me to save my login information while the same information is already saved into the vault.

This happens only if the account is frozen, if the subscription is active this will not happen. Is this supposed to happen or it's some kind of \"bug\" because the services are paused?

","kudosSumWeight":0,"postTime":"2025-03-05T11:02:55.006-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-10-18T14:11:17.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:152687_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":97},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hello,

This happens only if the account is frozen, if the subscription is active this will not happen. Is this supposed to happen or it's some kind of \"bug\" because the services are paused?

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:152687":{"__typename":"Conversation","id":"conversation:152687","solved":true,"topic":{"__ref":"ForumTopicMessage:message:152687"},"lastPostingActivityTime":"2025-03-06T13:27:10.661-08:00","lastPostTime":"2025-03-06T13:27:10.661-08:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:152687":{"__typename":"ModerationData","id":"moderation_data:152687","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:152687_1":{"__typename":"Revision","id":"revision:152687_1","lastEditTime":"2025-03-05T11:02:55.006-08:00"},"AcceptedSolutionMessage:message:152766":{"__typename":"AcceptedSolutionMessage","id":"message:152766","conversation":{"__ref":"Conversation:conversation:152687"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152687/message:152766","revisionNum":1,"uid":152766,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Frozen Account Behavior","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:152766"},"parent":{"__ref":"ForumTopicMessage:message:152687"},"body":"

Hello Prototype! 👋

I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.

-Dave

#36110

","body@stringLength":"939","rawBody":"

Hello ! 👋

I recommend that you reactivate your subscription in order to be able to properly save new logins using 1Password in the browser. Let me know if there's anything else that I can help you with.

-Dave

#36110

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