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Babbling's avatar
Babbling
Occasional Contributor
6 months ago
Solved

Frustrated! (But I'm sure you'll fix it quickly)

My wife has retired and her work email that is on her 1Password (as part of our family account) has changed. And I cannot work out how to change it!  It's very frustrating. I've followed all the ins...
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vault management
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Babbling​ 

    Thanks for the reply. It looks like you're using the desktop app, you'll need to use 1Password.com in the browser instead. Follow these steps in order: 

    1. Log in to your wife's 1Password account on 1Password.com (in the browser, not the app).
    2. Click on her name in the top right corner and then click My Profile. 
    3. Click Change Email on the left hand side of the page. Follow the prompts. 


    If one of these steps doesn't work then let me know which one and I can help further. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Babbling​ 

Thanks for the reply. It looks like you're using the desktop app, you'll need to use 1Password.com in the browser instead. Follow these steps in order: 

  1. Log in to your wife's 1Password account on 1Password.com (in the browser, not the app).
  2. Click on her name in the top right corner and then click My Profile. 
  3. Click Change Email on the left hand side of the page. Follow the prompts. 


If one of these steps doesn't work then let me know which one and I can help further. 

-Dave

Babbling's avatar
Babbling
Occasional Contributor
5 months ago

Thanks Dave. I did sort it using those steps. But was frustrated that 1) I couldn't do it from my end as the family organiser; and 2) that I then had to log in using the secret code on her computer to do it. Why it can't be done in the app surprises me--surely this is a secure place to do it. 

I do love the app and this is one of the few times when I have got frustrated with it. 

Thanks for your help! Always prompt, courteous and patient! 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Babbling​ 

    I'm glad that the steps helped. I'm sorry again for the frustration, I've passed along your experience and your feedback to our team internally so that they can look into improving this process in the future.

    -Dave

    PB-48244410