Forum Discussion

Former Member's avatar
Former Member
4 years ago

Galaxy 6 Samsung Android 1Password account does not sync.

I do not understand how Sync works, thought it was automatic. Does it have anything to do with my deciding to reset the IOS Air Pad I originally set up my 1Password account on?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=sync%20with%20cell%20not%20working

6 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @TwoShoes:

    Since it sounds like we'll need to take a closer look at your devices to figure out what could be causing your sync troubles, I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    I have 5 devices with IPswrd The android vr 7.7.7 cell has 6 of 40 logins and the chromebook has vr 2.1.3 with 4 of 30 logins. I also noticed that the airpad ver. 7.9.3 has 40 logins but some of the logins have the wrong password. any help appreciated.
    8-)

  • Former Member's avatar
    Former Member

    Still no updating of the 'logins' and still 'cycling'. I have devices with 1pswrd apps on them. I am going to look at their situation now. The device I am using now is up to date.

  • Former Member's avatar
    Former Member

    I have my 1pwrd app on my android up as I write this and all I see is 4 of about 20 logins and an cycle arrow going round and round and round . . . currently it has been cycling for about 5+ minutes. It is Android Ver. 7.7.7

  • Former Member's avatar
    Former Member

    Sorry I was unclear. My android IPwrd app is not syncing.