Forum Discussion

Former Member's avatar
Former Member
5 years ago

Galaxy 6 Samsung Android 1Password account does not sync.

I do not understand how Sync works, thought it was automatic. Does it have anything to do with my deciding to reset the IOS Air Pad I originally set up my 1Password account on? 1Password Vers...
android
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @TwoShoes:

Since it sounds like we'll need to take a closer look at your devices to figure out what could be causing your sync troubles, I'd like to ask you to create some diagnostics reports, one from each of your devices:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!