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Forum Discussion
tkspitzer
2 years agoNew Contributor
Getting a password change to propagate?
I changed a site password in the extension on Chrome. The extension on Edge, the 1Password Windows app, and 1Password on my Android phone are still showing the old password. How do I get them to chan...
ag_mike_d
1Password Team
2 years agoHello again tkspitzer,
Thanks for your reply. I'm sorry for the continued troubles with this password update.
my Android reverted to my old password. Is there a way to recover the password I created yesterday?
If the password was saved to your device, the history can be found by following these steps:
1. Select an item, then tap the password and choose “View password history”.
2. Tap one of the passwords and choose Reveal to see the previously used password.
3. Tap the password you want and choose Copy to copy it to your clipboard.
Since the password did not save to 1Password.com, it sounds like you are having some connection issues with the one or more of your devices preventing the updates to 1Password.com, and out to your other devices. I'd like to ask you to create some diagnostics reports, one from each of your devices so we can help to investigate:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/138389/getting-a-password-change-to-propagate - Your forum username:
tkspitzer
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!