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TBS's avatar
TBS
New Contributor
2 years ago

getting message: "some changes could not be synced with other devices:?

Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . . I get the message on my laptop . . . thanks.

windows

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  • Former Member's avatar
    Former Member
    2 years ago

    The solution posted by AlwaysSortaCurious worked for me -- signed out of 1Password on MacAir and signed back in -- the message went away.

  • jimgarrison's avatar
    jimgarrison
    Occasional Contributor
    2 years ago

    That worked, the items disappeared from the "Offline" list but remain synced.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    jimgarrison

    If you're satisfied that you don't need those items any more and you want to permanently discard them, follow the steps shown in Sign out of 1Password and sign back in, but first make sure that you can sign in to 1Password.com and that you know your account password and have another device signed in nearby or have a copy of your Emergency Kit to hand.

    To sign out, click the 🔽 down arrow at the top of the sidebar and choose Manage Accounts, then click your account. Click the ••• button in the top-right corner, then Sign Out.

    If that's your only 1Password account, you'll be back at the Welcome screen and you can click Sign In.
    If you're still signed in to another 1Password account, click "+ Add an Account" on the Manage Accounts screen to sign back in.

  • jimgarrison's avatar
    jimgarrison
    Occasional Contributor
    2 years ago

    Same problem here. I only have 2 items stuck in "Offline Items" but they are important and have never been archived. I confirmed that modifying them did not propagate to other devices.

    I don't have a "logout" option, only "close", "lock" and "quit". "Quit" and restart did not fix the issue. I'm on 8.10.9

  • Former Member's avatar
    Former Member
    2 years ago

    Latest patch did not fix this.

  • Addaxian's avatar
    Addaxian
    New Contributor
    2 years ago

    Sent an email as suggested by ag_mike_d. Ticket number [#NVY-31131-636]

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    2 years ago

    Thanks for the additional feedback here, @K2342.

    Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

    If you have any other questions, just let us know and we'd be happy to help investigate further.

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Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . . I get the message on my laptop . . . thanks.

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Don't understand why I am getting this message?? What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . . I get the message on my laptop . . . thanks.

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What does it mean and how did it happen?. I have 1Password installed on my laptop and Android phone and on my husband's laptop and Android phone . . ....","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI3MDA0","node":{"__ref":"ForumReplyMessage:message:127004"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI3MDAz","node":{"__ref":"ForumReplyMessage:message:127003"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI3MDAy","node":{"__ref":"ForumReplyMessage:message:127002"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI3MDAx","node":{"__ref":"ForumReplyMessage:message:127001"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI3MDAw","node":{"__ref":"ForumReplyMessage:message:127000"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk5","node":{"__ref":"ForumReplyMessage:message:126999"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk4","node":{"__ref":"ForumReplyMessage:message:126998"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk3","node":{"__ref":"ForumReplyMessage:message:126997"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk2","node":{"__ref":"ForumReplyMessage:message:126996"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk0","node":{"__ref":"ForumReplyMessage:message:126994"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxMjcwMDQsMTI2OTk0","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:126956":{"__typename":"Conversation","id":"conversation:126956","solved":false,"topic":{"__ref":"ForumTopicMessage:message:126956"},"lastPostingActivityTime":"2023-08-10T08:55:15.000-07:00","lastPostTime":"2023-08-10T08:55:15.000-07:00","unreadReplyCount":48,"isSubscribed":false},"ModerationData:moderation_data:126956":{"__typename":"ModerationData","id":"moderation_data:126956","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:126956_1":{"__typename":"Revision","id":"revision:126956_1","lastEditTime":"2023-06-27T12:19:31.000-07:00"},"CachedAsset:theme:customTheme1-1747314147933":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314147933","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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generation","conversation":{"__ref":"Conversation:conversation:156457"},"id":"message:156457","revisionNum":1,"uid":156457,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":15289,"login":"Naxterra","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/3VKCUCMTNI2S.jpg"}},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-05-20T14:19:13.054-07:00","lastPublishTime":"2025-05-20T14:19:13.054-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:127004":{"__typename":"ModerationData","id":"moderation_data:127004","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127004":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:127004","revisionNum":1,"uid":127004,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:127004"},"body":"

@AntonioM

\n\n

I'm glad that you were able to resolve the issue.

\n\n

For anyone else running into the same problem we have a guide here: What to do if you see a message about offline items — 1Password Community

\n\n

-Dave

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The solution posted by AlwaysSortaCurious worked for me -- signed out of 1Password on MacAir and signed back in -- the message went away.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-07T22:05:31.000-07:00","lastPublishTime":"2023-08-07T22:05:31.000-07:00","metrics":{"__typename":"MessageMetrics","views":45},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:127003","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:17292":{"__typename":"User","id":"user:17292","uid":17292,"login":"GreyM1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-13T02:49:37.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/F3LH5FEQJ084.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:17292"},"ModerationData:moderation_data:127002":{"__typename":"ModerationData","id":"moderation_data:127002","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127002":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17292"},"id":"message:127002","revisionNum":1,"uid":127002,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:127002"},"body":"

jimgarrison – Great! We'll be here if you need anything. :)

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That worked, the items disappeared from the \"Offline\" list but remain synced.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"79","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-01T16:53:20.000-07:00","lastPublishTime":"2023-08-01T16:53:20.000-07:00","metrics":{"__typename":"MessageMetrics","views":20},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:127001","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:127000":{"__typename":"ModerationData","id":"moderation_data:127000","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:127000":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17292"},"id":"message:127000","revisionNum":1,"uid":127000,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:127000"},"body":"

jimgarrison

\n\n

If you're satisfied that you don't need those items any more and you want to permanently discard them, follow the steps shown in Sign out of 1Password and sign back in, but first make sure that you can sign in to 1Password.com and that you know your account password and have another device signed in nearby or have a copy of your Emergency Kit to hand.

\n\n

To sign out, click the 🔽 down arrow at the top of the sidebar and choose Manage Accounts, then click your account. Click the ••• button in the top-right corner, then Sign Out.

\n\n

If that's your only 1Password account, you'll be back at the Welcome screen and you can click Sign In.
\nIf you're still signed in to another 1Password account, click \"+ Add an Account\" on the Manage Accounts screen to sign back in.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-07-29T10:28:26.000-07:00","lastPublishTime":"2023-07-29T10:28:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":12},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:127000","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:126999":{"__typename":"ModerationData","id":"moderation_data:126999","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126999":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:14053"},"id":"message:126999","revisionNum":1,"uid":126999,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:126999"},"body":"

Same problem here. I only have 2 items stuck in \"Offline Items\" but they are important and have never been archived. I confirmed that modifying them did not propagate to other devices.

\n\n

I don't have a \"logout\" option, only \"close\", \"lock\" and \"quit\". \"Quit\" and restart did not fix the issue. I'm on 8.10.9

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-28T17:36:11.000-07:00","lastPublishTime":"2023-07-28T17:36:11.000-07:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:126999","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:126998":{"__typename":"ModerationData","id":"moderation_data:126998","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126998":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:126998","revisionNum":1,"uid":126998,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:126998"},"body":"

Latest patch did not fix this.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"32","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-26T15:57:39.000-07:00","lastPublishTime":"2023-07-26T15:57:39.000-07:00","metrics":{"__typename":"MessageMetrics","views":9},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:126998","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:11267":{"__typename":"User","id":"user:11267","uid":11267,"login":"ag_mike_d","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-28T07:05:27.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/JKDWISTYNGXA.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:11267"},"ModerationData:moderation_data:126997":{"__typename":"ModerationData","id":"moderation_data:126997","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126997":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:11267"},"id":"message:126997","revisionNum":1,"uid":126997,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:126997"},"body":"

Thanks for the reply, AlwaysSortaCurious - Happy to hear this helped! 👍

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Sent an email as suggested by ag_mike_d. Ticket number [#NVY-31131-636]

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"74","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-15T02:35:47.000-07:00","lastPublishTime":"2023-07-15T02:35:47.000-07:00","metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:126956/message:126996","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:126994":{"__typename":"ModerationData","id":"moderation_data:126994","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:126994":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:11267"},"id":"message:126994","revisionNum":1,"uid":126994,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:126956"},"conversation":{"__ref":"Conversation:conversation:126956"},"subject":"Re: getting message: \"some changes could not be synced with other devices:?","moderationData":{"__ref":"ModerationData:moderation_data:126994"},"body":"

Thanks for the additional feedback here, @K2342.

\n\n

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

\n\n

If you have any other questions, just let us know and we'd be happy to help investigate further.

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