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Forum Discussion
Getting rid of my individual account. I have a family account now.
I had an individual account, which I upgraded to a family account. ages ago.
When logging into the program, it frequently shows both icons - I have nothing in that old individual account, but the program asks me for my old individual account's secret code (which I no longer have either) but I can't get rid of it.
When doing a log in to the extension, when both icons are showing, it assumes I'm trying to open the individual account, and then fails, when I don't have for my old secret key. Then I have to click on the family icon, and then enter the password, and it opens, but it's an extra unnecessary step.
How to get rid of it?
4 Replies
Trevor_1PModerator
Hi StandUp1111,
From what you've described, it sounds like the individual account may still be signed in to the app/extension. Could you try following the steps in the article below to sign out of it?
Let me know how that goes!
I couldn't sign out of the individual account so I signed out of the family account. Now I don't have the option to sign into the family account. Only the individual. Now what.
ok, I got back in by doing the camera scan thing from my phone. But still just the family account. To log out of the individual account, it says I have to log in. So back where I started. Can't log in, don't have the password or secret code, I just want it to go away.
