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bd909's avatar
bd909
New Contributor
5 months ago
Solved

Google Chrome Extension issue (July 2025)

Hi there, My Google Chrome Extension won't autofill login info at websites, and when I click on the Extension "Pin" at the top of the screen, it crashes and gives this error message: "1password - P...
browser extension
  • bd909's avatar
    bd909
    5 months ago

     

    Follow up for me from comments above...

     I wasn't able to open "Settings" in the extension menu to get to generate diagnostic report.

    With help of support via a separate email, here's what worked for me to solve this:

    Creating a fresh browser profile with no other extensions installed and install 1Password there and test if the behaviour occurs there to try to narrow down where the issue lies. Steps:

    1. Click on your profile in the top right hand corner of your browser
    2. Choose Add new profile > Continue without an account
    3. Install 1Password from browser extension "store"
    4. Test to see if extension works as expected.

    ---

    That *did*  work with 1PW extension working on the new profile.

    Then, I went back into the main browser profile. Removed the 1PW extension. Added it back. 

    Not sure if what fixed it, but this is worth a shot.

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
5 months ago

Hi bd909​,

I'm sorry that you've been experiencing this issue with the Chrome extension, and thank you for confirming you've tried the steps in the troubleshooting article. To help us further look into what may be occurring, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/google-chrome-extension-issue-july-2025/159318
  • Your forum username: bd909


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you.

- Trevor

  • melbarker75's avatar
    melbarker75
    New Contributor
    5 months ago

    I am having this same issue, have tried all the steps but can't even get an error report to send to you.  Been fighting with this all morning.

    Finally just got an error report, I will send it over.

     

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      5 months ago

      Hi melbarker75​,

      If you're able to share the Support ID number, I'd be happy to check and make sure that a reply has been sent out.

      - Trevor