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Former Member's avatar
Former Member
3 years ago

Google Passkeys

I’m able to create a passkey for google with 1Password and Chrome. But when I try to use that passkey it always defaults to the built-in passkeys with Windows Hello. I don’t see an option to use 1Passwords passkeys with Google—instead of the windows passkey. I don’t have this issue with other sites…just Google. Thanks

17 Replies

  • Former Member's avatar
    Former Member

    @oxalate >

    1.Go to your Google Account.
    2.On the left navigation panel, select Security.
    3.On the Your devices panel, select Manage all devices.
    4.Select the device and then Sign out.
    If multiple sessions appear with the same device name, they could all come from the same device or multiple devices. If you want to make sure there’s no account access from a device, sign out of all the sessions with this device name.

    Source: https://support.google.com/accounts/answer/13548313?hl=en#zippy=%2Cremove-a-passkey
    Can be found under Remove a passkey automatically created by Android.

  • Former Member's avatar
    Former Member

    @rco, I don't see any option to delete the automatically-created passkey for my Android device. How did you delete that passkey?

  • Former Member's avatar
    Former Member

    I managed to find out why the browser prompts for the pass key, if you have automatically created passkeys (apparently android phones create one on login), you'll get the prompt.
    After I deleted the automatically created passkeys, 1password was able to use the passkey.

    @shadowplayer you might want to check if you have such automatically created passkeys as well.

  • Former Member's avatar
    Former Member

    I have the same problem as the OP, but only with one of my three google accounts.

    Of the other two, however, only one works, as the other is using the wrong pass key. It looks like it's trying to use the first pass key in the list.
    Let's say that I have 3 google accounts, g1, g2, and g3.
    g1 works fine with the pass key, g2 prompts me with the browser built in pass key prompt as the OP and g3 uses the pass key from g1.

  • mike48397289's avatar
    mike48397289
    Frequent Contributor

    @shadowplayer

    I have the same problem, as do a number of other people. There is another thread here:

    https://1password.community/discussion/comment/691633

    I have not seen any fix (that works) or formal acknoledgement of this - and its extremely annoying. If you see either please do highlight!

    1P_Dave - please can you comment on this

  • I am getting this same issue in Edge in the Dev and Production channels on Windows. I have the latest Beta app and Extension installed. I just get the system prompt. I don't have any saved passwords in Edge. 1Password is controlling the save password setting and I do not have a period in my Google account email address.

  • Hello @shadowplayer! 👋

    I'm sorry that you're having trouble logging into your Google account using a passkey. Do you see a button labeled Try another way? What happens when you press that?

    If that doesn't work then, if you open chrome://settings/passwords in Chrome, do you see that "Offer to save passwords" is disabled? You should see a message that says that "1Password – Password Manager is controlling this setting".

    Finally, do you happen to a period in your Google account email address? We're tracking an issue that might be related.

    -Dave

    ref: dev/core/core#22255