Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Got "Offline" message when everything was working and syncing... ????
I was adding a password and moving one when I got the message below:
"Offline. Changes won't appear on your other devices until 1Password reconnects. Reconnect"
Yet, all my changes appeared...
1P_Dave
Moderator
ModeratorHello Mork! 👋
I'm sorry that the 1Password app is having trouble connecting to your account. So that I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/138391/got-offline-message-when-everything-was-working-and-syncing
- Your forum username:
Mork - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
