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Anonymous's avatar
Anonymous
4 years ago

Graphical Errors on Windows version

Very recently 1Password has started showing graphical errors on the fields on the display. Just updated to 7.7.810 and it's the same. It looks like the entries are zoomed in a long way. Moving the mouse over the field returns it to normal but this seems to be a toggle effect corrupting other fields. Always on the right (details) but also on other windows (settings etc.). I have dual monitors and it occurs on both (and have latest display drivers).

Not critical but very annoying.

Example image attached.

I also run this on my MacBook and it has no issues.!

1Password Version: 7.7.810
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro
Sync Type: iCloud

windows

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  • Anonymous's avatar
    Anonymous
    4 years ago

    I just installed KB5004296 and KB5004331 and that seems to have fixed the issue for me. Thanks @OoLKKoO.

  • Anonymous's avatar
    Anonymous
    4 years ago

    Thank you for the update @OoLKKoO, and for sharing it with the community!

  • Anonymous's avatar
    Anonymous
    4 years ago


    The same kind of graphical error is happening to Visual Studio Installer as well.
    If this help.

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi, I also suffered this same issue. However, I update windows 10's KB5004296 and KB5004331 (I'm not sure which one solves my problem ), my problem has been solved.

    Edition: Windows 10 Home
    Version: 21H1
    OS build: 19043.1151
    1password: 7.7.810

    Hope this helps :)

  • Anonymous's avatar
    Anonymous
    4 years ago

    @akoneko47:

    Thank you for the information! Although this sounds more like a graphics issue than a CPU issue. Have you already tried the suggestions that my colleague Mike sent you via email a few days ago?

  • Anonymous's avatar
    Anonymous
    4 years ago

    Oh! Not sure if it's related? But I found that this user is using the same CPU as me.
    Intel(R) Core(TM) i9-10980XE CPU @ 3.00GHz 3.00 GHz
    @spadger1066 1P_PeterG

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @spadger1066 , we've received your diagnostics. Thanks for getting in touch with us by email, and we'll be happy to assist you over there momentarily. We appreciate you letting us know about your experience with this issue, too!

  • Anonymous's avatar
    Anonymous
    4 years ago

    UPDATE. Thinking about the hardware, I tried remote desk topping from my Mac mini (M1) to my Windows PC and iPassword was fine so maybe it is hardware related. If it helps the PC has an i9-10980XE CPU and an Nvidia GeForce RTX 3090 GPU

  • Anonymous's avatar
    Anonymous
    4 years ago

    I also have just replied with my diagnostic report (bit late). For the record, I have only seen this in 1Password and only on Windows. The only coincidence I can think of is I recently rebuilt my PC and it has only been happening since then (I could only imagine CPU or GPU would have any effect if at all).

  • Anonymous's avatar
    Anonymous
    4 years ago

    Do you know where the problem is? I want to fix this problem