Have MFA on 1pass and phone with Authenticator has broken
Hi there,
I have MFA on for 1pass but my previous phone that held the authenticator app has broken. I now have a new phone and am trying to set up 1pass on it but was unable to restore the authenticator app from backup so I can't receive any codes, log into 1password.com to attach the new authenticator etc.
From looking at the forum it seems like I'll need to email Support but figured it was a good idea to post here for a paper trail.
Also, if there is any advice about how to back up authenticator data so I can avoid this in the future that would be great. I have everything set up on 1pass so this is blocking and a pretty big headache.
Thanks!
Hello czak24! 👋
I'm sorry that you're running into trouble when accessing 1Password on your new phone after you've lost your authenticator app. If you're using 1Password on any other device then you can temporarily turn off two-factor authentication there:
If you don't have access to 1Password on any of your devices then sit tight and our support team will respond to your email soon (if they haven't already).Also, if there is any advice about how to back up authenticator data so I can avoid this in the future that would be great. I have everything set up on 1pass so this is blocking and a pretty big headache.
I recommend installing the 1Password app on multiple devices so that you can turn off 2FA from one of those devices if you lose your authenticator app. You can also add additional second factors to your 1Password account like a physical security key: Use your security key as a second factor for your 1Password account
Beyond that, you can scan the QR code using multiple authenticator apps when setting up 2FA for 1Password and the one-time password will be saved in multiple places at once. Alternatively, you can choose an authenticator app that backs up your one-time passwords to the cloud (or syncs them to other devices) so that you still have access to those one-time passwords if you lose your phone.
-Dave
