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Former Member's avatar
Former Member
5 years ago

Having trouble with 1Password not unlocking

Having an issue where 1Password will frequently not open on Chrome. I haven't seen this happen on Firefox at this point, but on Chrome on Windows when I ctrl-shft-x to open the tool, it just sits there loading. This will only work again if I restart. Sometimes it works fine for a period of time and then suddenly it stops. Closing Chrome doesn't resolve the issue. Prior to the recent versions where there was supposed to be better integration between the browser extension and the 1password desktop version this was flawless. This is a recent break and I've seen several fixes installed and NONE of them have resolved this problem.

1Password Version: 7.7.810
Extension Version: 2.04
OS Version: Windows 10
Sync Type: Not Provided

windows

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  • Former Member's avatar
    Former Member
    5 years ago

    That works for a workaround, so hopefully the team will be able to come up with a permanent solution.

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    5 years ago

    Hello @gregorypierce,

    Thank you for sending us the logs. I will send it to my team for further investigation. I also sent you a reply to your email. Please check and let me know how it works.

    Best regards,

    Nhat Nguyen.
    https://support.1password.com/

  • Former Member's avatar
    Former Member
    5 years ago

    I sent the email, but haven't received a ticket number for it.

  • Former Member's avatar
    Former Member
    5 years ago

    Will do. I upgraded to the beta (1Password Beta – Password Manager 2.0.5) as well to see if this would help.

  • Former Member's avatar
    Former Member
    5 years ago

    Hi @gregorypierce!

    Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!