Forum Discussion

monofurioso's avatar
monofurioso
New Contributor
3 years ago

Hello Unlock Hangs - Takes Forever

I've been using 1Password on my PC and many PC's without issue for years. Lately on my desktop, when attempting to unlock with Hello it hangs. The hourglass just spins and I'm never prompted for my...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
3 years ago

Hey monofurioso, thanks for reaching out - I see one of my colleagues has replied to you via email so we'll be happy to continue the conversation over there.

Nusaram, while the Windows Hello process is handled by the OS, we'll be happy to take a look to see if there's anything occurring on our end that could be causing the hanging.

You can send us a Diagnostics Report in an email message addressed to support+windows@1password.com. With your email please include a link to this thread and your forum username.

Ali