Forum Discussion

monofurioso's avatar
monofurioso
New Contributor
3 years ago

Hello Unlock Hangs - Takes Forever

I've been using 1Password on my PC and many PC's without issue for years. Lately on my desktop, when attempting to unlock with Hello it hangs. The hourglass just spins and I'm never prompted for my...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Thanks for the reply, Nusaram!

Since you mentioned the case is intermittent, I'm also unsure that delays with Windows Hello are steaming 1Password, but we'd be happy to confirm by taking a look at the logs. Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

When receive a reply from our BitBot assistant with a Support ID number, please post that number here. Thanks!