Forum Discussion

Former Member

3 years ago

Help! 1PW 7 data deleted when signing in to 1password.com account

ios

GreyM1P

1Password Team

3 years ago

Hi there @andros

That doesn't sound like what we'd expect. Please send us an email to support+forum@1password.com with a link to this thread and we can take a look into it with you. You'll get an auto-reply from BitBot containing a conversation number (of the form [#ABC-12345-123]) – post that number here so that I can move your email to the right place. I look forward to hearing from you.

— Grey

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When she responded to the invitation by signin...","body@stringLength":"671","rawBody":"

I recently upgraded my Mac and devices to 1password 8 and started the on line family account, sending an invitation to my wife to join with her vault. When she responded to the invitation by signing in, all her data was immediately deleted from her 1PW 7 vault. Now I can't find any of it. Did 1PW delete all her passwords permanently?

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1Password Version: 7
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Hi there @andros

\n\n

— Grey

","body@stringLength":"454","rawBody":"

Hi there @andros

\n\n

— Grey

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