Forum Discussion

ehed's avatar
ehed
Occasional Contributor
2 years ago

Help! Safari won't use my 1P passkey

I've successfully generated a passkey to use for 2FA on MaxMind.com (instead of getting emailed a code which I find annoying). In chrome, the 1P extension recognizes the Passkey flow and pops up, but...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
12 months ago

Hello, ehed. Thank you for writing in. Yes, you can write in the forums for issues you encounter with 1Password.

That said, I'd like to take a closer look at this specific issue you are experiencing. I want to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/149289
  • Your forum username: ehed
  • A diagnostics report from the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/.
  • Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon