Forum Discussion

ehed's avatar
ehed
Occasional Contributor
10 months ago

Help! Safari won't use my 1P passkey

I've successfully generated a passkey to use for 2FA on MaxMind.com (instead of getting emailed a code which I find annoying). In chrome, the 1P extension recognizes the Passkey flow and pops up, but...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
9 months ago

Hello, ehed. Thank you for writing in. Yes, you can write in the forums for issues you encounter with 1Password.

That said, I'd like to take a closer look at this specific issue you are experiencing. I want to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/149289
  • Your forum username: ehed
  • A diagnostics report from the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/.
  • Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon