Forum Discussion

donblanco's avatar
donblanco
New Contributor
4 years ago

Force sync on desktop app?

A recently added login is on my iOS app and browser extension and 1password.com site, but was not showing up in the desktop app. I did a 'quit 1password completely' and restarted it, and the item synced across.

Is there a way to manually sync without quitting and logging back in?

Is there a way to ensure that the desktop app always stays in sync?

1Password Version: 7.9.2
Extension Version: 2.2.1
OS Version: MacOS 12.1

browser extension

5 Replies

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi donblanco

    As it stands, doing any of the following with the app will "force" a sync, if one is possible: locking and unlocking, adding a new item, or editing an existing item. For the future we are looking at ways to make it more obvious when the app's connection to the server has been interrupted, and offering guidance on how to resolve that based on the cause.

    I hope that helps!

    Ben

    ref: dev/projects/customer-feature-requests#333

    • BoctorBill's avatar
      BoctorBill
      New Contributor
      3 months ago

      I wished it help, but no, that stuff is not forcing the mac desktop app to sync. I'm really hating the fact that I probably have to reboot to get this to happen, since I'm in the middle of an online account setup and have a lot more stuff to do there.

      I can't believe there's not just a FORCE SYNC button somewhere in the application settings. How hard would that be?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        BoctorBill​ 

        Thanks for reaching out. If you're not seeing new items and edits made on other devices appear in the 1Password for Mac desktop app almost immediately then something is going wrong. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/force-sync-on-desktop-app/72458/replies/156721
        • Your forum username: BoctorBill


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

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Hello,

I need to know how to merge an entire folder that is in my private vault over to my shared vault all at one time. I have an HP notebook laptop with windows 11. Looking forward to your help.

Thanks,

Rie 

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Hello,

I need to know how to merge an entire folder that is in my private vault over to my shared vault all at one time. I have an HP notebook laptop with windows 11. Looking forward to your help.

Thanks,

Rie 

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Looking forward to your help. 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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1754925418145":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1754925418145","value":{"title":"Query 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Help","moderationData":{"__ref":"ModerationData:moderation_data:151824"},"body":"

Hello Rieb6611! 👋

\n

Thank you for reaching out! Can you tell me a little more about what you're trying to do? 1Password doesn't have \"folders\" so I'd like to better understand what you're looking to merge before I offer advice. 

\n

Do you have two different items with similar information that you'd like to merge together? Or did you want to move all of the items in your Private vault over to your Shared vault? 

\n

I look forward to hearing from you.

\n

-Dave

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