Forum Discussion

joe_topolin's avatar
joe_topolin
New Contributor
5 months ago
Solved

High background usage on iOS 26

Ever since I got my new iPhone 17 I'm seeing daily hours and hours of background activity from 1password, and it seems more people are suffering from the same issue: https://www.reddit.com/r/1Passwor...
ios
  • 1P_Dave's avatar
    1P_Dave
    4 days ago

    Hello folks,

    I wanted to share an update on the current status of the issue. After investigating the problem, and thank you to everyone who provided screenshots and diagnostics reports, our developers have implemented improvements to the idle timer process for the iOS AutoFill extension. We expect these changes will help reduce the battery usage some people have been experiencing, but further investigation will be needed after the improvements are fully rolled out to determine whether any additional work is required.

    These improvements are currently being tested in the beta version of 1Password for iOS. I will update this thread once they are included in a future production release.

    I am sorry again for the inconvenience, and I truly appreciate your continued patience and understanding.

    -Dave

    Issue=PA-847

brusk's avatar
brusk
New Contributor
5 months ago

iOS 26.1 (32B81) / 8.11.16 / iPhone 17 Pro

Issue was also present with 8.11.14 and all iOS 26.1 beta's, multiple restarts, background app refresh is disabled for 1PW.

5-15% battery usage per day

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

brusk​ 

I appreciate you sending this over. I’ve shared it with our development team for review.

-Dave

  • Tljp90's avatar
    Tljp90
    New Contributor
    5 months ago

    Are there any updates on this? New iphone 17, unacceptable battery drain, background app refresh is off.

    Considering leaving 1password and I have seen people reporting this issue here and elsewhere for a month and am still waiting to see if there is a fix.

     

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      Tljp90​ 

      I don't have any updates to share however I haven't seen the issue on my own device since the latest update. If you update to version 8.11.18 do you still see the same issue?

      -Dave

      • Tljp90's avatar
        Tljp90
        New Contributor
        5 months ago

        Leaving the update here for others.

        I reinstalled 1password app and it solved it for me. I noticed when i did that, the safari extension was now disabled and I did not switch it back on.

        That was also in line with the customer support advice I received after:

        “ 

        Other users experiencing the issue have found improvement by disabling the 1Password for Safari extension. Could you try the following?

        1. Open the Settings app on your iOS device and navigate to Apps > Safari.
        2. Select Extensions, and toggle off the 1Password extension.
        3. Wait a few days and see if the battery use decreases.

        Note that you can still use AutoFill to fill your details in Safari when the extension is off: https://support.1password.com/ios-autofill/“

         

        So, in summary, disabling the safari extension will solve the issue. I can still use 1password fine on safari, so not sure what the extension adds.