1Password TeamHello again @benbowman,
I'm sorry for the delay over the weekend and appreciate you providing these additional details about not using Windows Hello. I have followed the steps you've provided without Windows Hello and no matter what, I've been unable to reproduce this behaviour with 1Password 8.
Could you send along these details and a diagnostics report from your Windows PC via email? I'd like to engage the wider team for help and a better understanding of why you may be encountering this issue:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
benbowmanYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
With the previous version of 1Password (7?), I would be prompted, while using Chrome, to log into the service after a timeout. I would log in on a pop up window, and would then be returned directly/immediately to the website I had been logging into.
\n\nNow, with version 8, I still see an option to log into 1Password, but when I log in the windows application window remains active and forefront. I have to switch to the mouse and x out of the application window to resume my login process on Chrome.
\n\nIt's small but supremely irritating. Please advise!
\n\n1Password Version: 8.9.8
\nExtension Version: 2.5
\nOS Version: Windows 10 Pro
\nBrowser:_ Chrome
\nReferrer: forum-search:App window pops up when logging in via browser
With the previous version of 1Password (7?), I would be prompted, while using Chrome, to log into the service after a timeout. I would log in on a pop up window, and would then be returned directly/immediately to the website I had been logging into.
\n\nNow, with version 8, I still see an option to log into 1Password, but when I log in the windows application window remains active and forefront. I have to switch to the mouse and x out of the application window to resume my login process on Chrome.
\n\nIt's small but supremely irritating. Please advise!
\n\n1Password Version: 8.9.8
\nExtension Version: 2.5
\nOS Version: Windows 10 Pro
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=App%20window%20pops%20up%20when%20logging%20in%20via%20browser
Hello again @benbowman,
\n\nI'm sorry for the delay over the weekend and appreciate you providing these additional details about not using Windows Hello. I have followed the steps you've provided without Windows Hello and no matter what, I've been unable to reproduce this behaviour with 1Password 8.
\n\nCould you send along these details and a diagnostics report from your Windows PC via email? I'd like to engage the wider team for help and a better understanding of why you may be encountering this issue:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\n
benbowmanYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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\n\nI'm sorry for the delay over the weekend and appreciate you providing these additional details about not using Windows Hello. I have followed the steps you've provided without Windows Hello and no matter what, I've been unable to reproduce this behaviour with 1Password 8.
\n\nCould you send along these details and a diagnostics report from your Windows PC via email? I'd like to engage the wider team for help and a better understanding of why you may be encountering this issue:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\nbenbowmanYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
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