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Forum Discussion
Former Member
4 years agoHow do I downgrade back to v7?
I just upgraded to version 8 and I'm seriously regretting it. Please, how do I go back to 7?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
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ag_mike_d
1Password Team
4 years agoHi @bcrowson71, I'm sorry to hear you were receiving some error messages when trying to install 1Password 8. We'd be to take a look.
Can you send a copy of the logs from 1Password via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums.
The information these logs contain can help us narrow down the root cause of your issue. Here's how to do that:
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
2. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
3. Then, attach that zip file to your reply here.
If you could also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!