Forum Discussion
Clicking "Open 1Password" from the Extension Icon in Safari has no effect
Thank you for the reply. Just to clarify: are you now able to unlock 1Password using Touch ID? Or is Touch ID still not working?
If it's still not working then can you unlock your Mac using Touch ID? Do you see an error message when trying to unlock 1Password?
-Dave
- Former Member3 years ago
Hey @chadbush, thanks for letting us know. I have found your ticket and will send you a reply there. Chat with you soon.
Hi @chadbush:
It seems like 1Password for Mac is having some trouble communicating with 1Password for Safari. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/133040/safari-for-mac-extension-doesnt-support-unlock-with-apple-watch#latest
- Your forum username:
chadbush
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!