Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

How do I remove/delete an offline item

How do I delete an off-line item? Not sure how I got it in the first place 1Password Version: 8.10.1 Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello @OneMrEd,

Thanks for your message and sorry for the troubles with offline items. The latest update (8.10.8) made it possible for the app to display any specific items that have been unable to sync to the server.

So that we can help look into this further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Update: I came across a second thread here referring to the same topic and merged the two to keep everything tidy.