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VaderIsLukesDad's avatar
VaderIsLukesDad
New Contributor
1 month ago

How do I skip password entry and go directly to Windows Hello?

I am using Firefox, the 1Password Firefox extension, and the Windows app in Windows 11. Whenever 1Password locks, it requires my main password to unlock, displaying the message, "You need to enter yo...
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1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi VaderIsLukesDad, thanks for your question!

To confirm, is this happening with every unlock, or only the first unlock after a restart (of 1Password or your device)?

If this is happening with every unlock, could you let me know whether you're completing or cancelling the Hello prompt that appears after entering your account password?

If it's only happening for the first unlock after a restart, this would be the expected behaviour for your current settings. To allow Hello unlock to persist through a restart, you can follow the steps below:

  1. Open and unlock the 1Password desktop app.
  2. In the top left, next to the word 1Password, click ⋮ > Settings > Security.
  3.  Enable the option to Unlock using Windows Hello.
  4.  Enable the option to Use your device's Trusted Platform Module to unlock. (If you have Unlock with device turned on, you'll need to switch that off first.)
  5. Quit the app when prompted, and relaunch it.
  6. Enter your account password, and approve the Windows Hello prompt that follows, in order to complete the setup process.
  7.  Go back into Settings > Security, and adjust the option to Require account password: to your preferred interval. As long as you've followed the above steps correctly, you should see a list of options from Every day to Never.

I look forward to hearing from you!

- Gem

fixmybiometriclogin's avatar
fixmybiometriclogin
New Contributor
1 month ago

I'm having the same issue. The app has been working as desired for the past 2-3 years, unlocking with Windows Hello, and hardly ever having to type the full password. But in the past few days, I am having to type the full password every single time.

I followed the steps above, multiple times, and they did NOT get the app working. I even uninstalled 1Password, reinstalled, and followed the steps above again - but I still have to type it every single time.

I see that there are plenty of others complaining about this, and it seems like for them it is also a distinct change in behavior that started within the past few days to weeks.

As of now, I have to type the full password every single time - not once a day - not once after a restart - but every single time I unlock it, even if I've unlocked it multiple times in the current Windows session. I didn't change any settings - it just started acting different, presumably after an update, given the way it's affecting others with a similar date of onset.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi fixmybiometriclogin​,

    The behaviour you're seeing definitely isn't expected for your current settings, but there are a few different things that could be causing it.

    So that our team can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/how-do-i-skip-password-entry-and-go-directly-to-windows-hello/166984/replies/167105
    • Your forum username: Fixmybiometriclogin


    You'll receive a reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!