Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
VaderIsLukesDad
1 month agoNew Contributor
How do I skip password entry and go directly to Windows Hello?
I am using Firefox, the 1Password Firefox extension, and the Windows app in Windows 11. Whenever 1Password locks, it requires my main password to unlock, displaying the message, "You need to enter yo...
fixmybiometriclogin
1 month agoNew Contributor
I'm having the same issue. The app has been working as desired for the past 2-3 years, unlocking with Windows Hello, and hardly ever having to type the full password. But in the past few days, I am having to type the full password every single time.
I followed the steps above, multiple times, and they did NOT get the app working. I even uninstalled 1Password, reinstalled, and followed the steps above again - but I still have to type it every single time.
I see that there are plenty of others complaining about this, and it seems like for them it is also a distinct change in behavior that started within the past few days to weeks.
As of now, I have to type the full password every single time - not once a day - not once after a restart - but every single time I unlock it, even if I've unlocked it multiple times in the current Windows session. I didn't change any settings - it just started acting different, presumably after an update, given the way it's affecting others with a similar date of onset.
1P_Gem
Moderator
1 month agoThe behaviour you're seeing definitely isn't expected for your current settings, but there are a few different things that could be causing it.
So that our team can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/how-do-i-skip-password-entry-and-go-directly-to-windows-hello/166984/replies/167105
- Your forum username: Fixmybiometriclogin
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!