Forum Discussion

VaderIsLukesDad's avatar
VaderIsLukesDad
New Contributor
2 months ago

How do I skip password entry and go directly to Windows Hello?

I am using Firefox, the 1Password Firefox extension, and the Windows app in Windows 11. Whenever 1Password locks, it requires my main password to unlock, displaying the message, "You need to enter yo...
browser extension
windows
sidkn33's avatar
sidkn33
New Contributor
9 days ago

I am having this issue but not only on Windows 11 (with Windows Hello setup and previously working fine), but also on Android with 1Password, where I am REPEATEDLY prompted for my password, ignoring every attempt to assert that I should "never" see a password prompt and to rely on Windows hello, Pin, or fingerprint - same on Android, I have the app set to ONLY use fingerprint authentication, yet it constantly asks for my password.
Although the password prompt has always been annoyingly unreliable and unpredictable this repeated prompting is now so constant that it makes 1Password almost unusable - certainly not a product I will continue paying for.


Please advise how to fix this.

 

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
9 days ago

Hi sidkn33​,

To help us further look into this for you, I'd like to ask you to create some diagnostics reports, one from each of your affected devices:

* [Send a diagnostics report (Windows)](https://support.1password.com/diagnostics/?windows)

* [Send a diagnostics report (Android)](https://support.1password.com/diagnostics/?android)

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/how-do-i-skip-password-entry-and-go-directly-to-windows-hello/166984/replies/168798

- Your forum username: sidkn33

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!