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seaton's avatar
seaton
New Contributor
4 months ago

How to recover an EERO Plus Account

BLUF:   I don't have my secret key, don't care if I lose my vault, how can I delete my account or unlink it ?   Obviously if I could sign into 1pass in the first place I wouldn't need to do this.   The eero subscription is a year long, surely I don't have to wait a year to expire 1pass and reestablish ?   I can show you countless help articles that tell me to sign in using the login help option, or another device etc.   They all act like when I get the email that I can simply click on it and be in my account and manage it.   Instead, I can see my account, it has some instructions on recovering and various things, even one that describes deleting, but none that I can do without my key.   I can create a new id, etc, but can't link that to eero as I can't get in the original account.   Any ideas ?

I already have a password manager, but EERO Plus included 1Pass, so I figured I would try it out as I wanted a better product.    I have managed to get myself in an unrecoverable situation.    My pdf file that has my emergency kit in it is corrupted and won't open.   The EERO Plus account is a family account and shows that I have 1 of 5 identities in use.   Any time I try to login to 1pass app or website it wants my secret key.   I don't have it, and don't have any other accounts to recover it, I am the only organizer / email address, and I only had it installed on one device.   I have tried the having trouble logging in option, that sends me an email, I can click on it and see my account, but there are no tabs or options to do anything.

Steve

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager

    Hi seaton,

    We can absolutely get you set up with a new account without waiting a year! 

    Please just email us as support@1password.com (ideally emailing us from the address associated with your 1Password account) and we'll be able to give you a clean slate so you can get into 1Password.