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Forum Discussion
nedbrush
8 months agoNew Contributor
How to undo a deleted vault
Hi - I deleted a vault on my iPhone. It was partly intentional, but I expected some additional guidance (such as: "are you sure?" or "There is no way to undo this action" or "This will move this vaul...
- 8 months ago
Wanted to close the loop….support helped me find the “accidentally deleted” vault. Seems like I encountered a quirky bug where it removed access rather than delete the vault. It was still there and I was able to add access for my account so everything restored properly. Thanks for all of the help!
1P_Dave
Moderator
8 months agoThanks for the reply. I haven't seen any other reports of this behaviour and I'd like to ask you to create a diagnostics report from your iOS device so that I can investigate this further:
Send a diagnostics report (iOS)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/how-to-undo-a-deleted-vault/152660
- Your forum username: nedbrush
- The specific date and time when you deleted the vault.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Is there any way to recover the vault? I'm wondering if there's a chance it's in the 1password backup since the delete process didn't follow the expected process?
If you have 1Password installed on a desktop device that is currently offline, so that the vault deletion didn't sync to it yet, then you can keep that device offline and export the items to a CSV or 1PUX file (if the device is a phone or tablet then you'll need to manually re-create the items on another device): How to export your data from the 1Password desktop app
Alternatively, do you have a full disk backup of one of your devices where you're using 1Password? For example, a Time Machine backup of a Mac? It might be possible to restore the deleted vault from that full disk backup, let me know.
-Dave
nedbrush
8 months agoNew Contributor
Hi Dave,
I sent an email to support@1password.com yesterday, but I never received a response from BitBot (checked my spam as well). I've attached a screenshot of the sent email from my gmail client.
Regards,
Ned
- 1P_Dave8 months ago
Moderator
I'm sorry that you didn't receive an auto-reply. I see that my colleague just sent you an email about an hour ago, please continue the conversation there by responding to that email.
If you don't see the email then please check your Spam/Junk folder.
-Dave
VUV-69763-998