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Forum Discussion
Former Member
2 years agoI’m prompted to enter in my 2FA every time I use the app
I only use my iPad Pro (12.9-inch, 5th generation) a couple times a week. It seems however every time I go to use it, after I enter my Master Password, it prompts me for my 1Password.com OTP 2FA. I c...
1P_Dave
Moderator
2 years agoHello @"Rob Raymond"! 👋
I'm sorry that you're being prompted for your 2FA one-time password repeatedly. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/137701/i-m-prompted-to-enter-in-my-2fa-every-time-i-use-the-app
- Your forum username:
Rob Raymond - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave