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Forum Discussion
Former Member
3 years agoI am unable to save or sync passwords in 1PW after installing update to 8
updated and installed 1PW
8 to laptop and changed password. Usually this results in a sync occurring for other apple devices. in this instance, though it appears the revised pw is saved, logging i...
andrew_l_1P
1Password Team
3 years agoHi @WaynDGrif,
Thanks for giving Tommy's suggestions a shot, I'm sorry to hear the issue persists. So that we can take a closer look, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread:
https://1password.community/discussion/138317/i-am-unable-to-save-or-sync-passwords-in-1pw-after-installing-update-to-8
- Your forum username:
WaynDGrif
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can connect the two conversations. We'll take a look and go from there. Thanks for your patience. 🙂