Forum Discussion

Former Member's avatar
Former Member
2 years ago

I am unable to save or sync passwords in 1PW after installing update to 8

updated and installed 1PW 8 to laptop and changed password. Usually this results in a sync occurring for other apple devices. in this instance, though it appears the revised pw is saved, logging i...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi @WaynDGrif,

Thanks for giving Tommy's suggestions a shot, I'm sorry to hear the issue persists. So that we can take a closer look, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can connect the two conversations. We'll take a look and go from there. Thanks for your patience. 🙂