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Former Member's avatar
Former Member
4 years ago

I am using Windows 10 on my PC, and keep getting the message the 1Password couldn't update.

I have checked the McAfee and Malwarebytes security features to make sure that 1Password is allowed; I have also allowed it in Windows Security. Every once in a while, I do get a message that 1Passw...
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1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
4 years ago

Thanks for taking the time to write in @Arjailer :chuffed:

If you're encountering this error, it's generally for a few pretty specific reasons...

  • Security products like antivirus or antimalware software, or
  • Windows itself, if it needs to do an important update or you haven't rebooted in a long time.

Now, since you don't have access to edit the whitelist for Windows Defender, this might be something you'll need to rope your IT department in to help with. As for the second bullet, try checking to see if your machine has pending updates that haven't been installed yet, or if a simple reboot fixes things up!

If you continue to encounter this, give us a shout at support+windows@1password.com and we'd be happy to take a closer look at things with you. 💙