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Anonymous's avatar
Anonymous
3 years ago

I bought 1Password many years ago. It has been working fine until today.

Trying to get it to work on my own I deleted the old 1Password (version 7, I think) and tried to reinstall it from the Apple App store. This did not go well. 1Password Version: Not Provided ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @blueshound66! 👋

I'm sorry that you're having trouble reinstalling 1Password 7. Can you tell me if you purchased a license for 1Password 7 in the past or if you have a 1Password membership with a subscription?

Back in the summer we launched 1Password 8 which is a free upgrade if you already have a 1Password membership. Are you trying to install 1Password 7 or 1Password 8? What happens when you try to install the app? Do you see any error messages?

I look forward to hearing from you. 🙂

-Dave