Forum Discussion

Former Member's avatar
Former Member
2 years ago

I can't get into my vault

Hello, I bought a 1password perpetual license in 2018. I recently had the idea to change the secret key and now I can't access my vault. As it is not a subscription license, do I have any chance o...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @Lali1! 👋

I'm sorry that you're having trouble accessing your 1Password items. Only customers with a subscription/membership have a Secret Key, the Secret Key isn't available on versions of 1Password that use an old license.

Since I don't have access to your license or account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave