Forum Discussion

CDavide_AVDA's avatar
CDavide_AVDA
New Contributor
6 months ago

I can't install on OSX

Hi everyone, I have a version of Monterey 12.7.6, and when I download the file from the 1Password website, after running the 1Password Installer.app file, the following screen appears... yet the int...
macos
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
6 months ago

Hi CDavide_AVDA​,

I'm sorry that you're seeing this error when trying to install the app. Could you confirm whether you're using an Intel or Apple Silicon based Mac?

In the meantime, I'd like to ask that you write in to our Customer Experience team to further investigate what may be causing the error. You can do so by sending an email addressed to support@1password.com.
With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/i-cant-install-on-osx/159146
  • Your forum username: CDavide_AVDA
  •  

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor

CDavide_AVDA's avatar
CDavide_AVDA
New Contributor
6 months ago

Hi Trevor_1P​ ,

My 27-inch 5K iMac runs Monterey 12.7.6 and has a 3.3 GHz quad-core Intel Core i5 processor.

I sent the email and the support number I received is: QQG-94518-631

Thanks for your support.

Davide

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    5 months ago

    Hi CDavide_AVDA​,

    Thank you! I see that the team was able to get the issue resolved for you.

    - Trevor