Forum Discussion

CDavide_AVDA's avatar
CDavide_AVDA
New Contributor
6 months ago

I can't install on OSX

Hi everyone, I have a version of Monterey 12.7.6, and when I download the file from the 1Password website, after running the 1Password Installer.app file, the following screen appears... yet the int...
macos
WHY_DID_I_GO_BACK's avatar
WHY_DID_I_GO_BACK
New Contributor
6 months ago

This is ridiculous. How can you create an installer that can't find its own company's URL?? I have avoided 1Password for years because of horrible experiences in the past, so now I come back, sign up for the yearly bleeding, and I can't even INSTALL it.

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
5 months ago

Hi WHY_DID_I_GO_BACK​, 

I'm sorry that you've experienced this issue when trying to install the app. To help us further look into why you're experiencing it, I'd like to ask that you send an email to our Customer Experience team at support@1password.com.

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/i-cant-install-on-osx/159146/replies/159224
  • Your forum username: WHY_DID_I_GO_BACK

 

You should then receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor