1Password TeamHello @tomseeley
Thanks for contacting us. My name is Jermaine and I'm a member of the 1Password Support team. I'm really sorry you're running into these issues with 1Password, happy to help you today.
You mentioned
Im in Win 10 and firefox. I did add the Firefox browser extension, but I don't know what to do to make 1p show up on the top of my screen like the RF icon does.
It sounds like you are referring to the 1Password icon in the toolbar. As a first step, we need to check 1Password in the browser is up to date. Follow this guide on How to keep 1Password up to date in your browser.
If 1Password is installed in your Firefox browser and is up to date, but you still don’t see it in your Firefox browser’s toolbar, you can customize the toolbar to make it visible. Follow this guide to make the 1Password icon in your Firefox browser's toolbar visible.
You mentioned here
I imported my passwords but all I see is a list. I can't see the icons on screen like I can in roboform.
How did you export your data from Roboform? Was it exported into a CSV format?
I have included a guide on how to move your data from RoboForm to 1Password. Try the steps provided and let us know if you encounter issues at any point.
You also mentioned here
More importantly, when I log out of RF and click on a password in 1pw it doesn't fill the login screen. All I get is the opportunity to go back to RF and log in that way.
Once 1Password in the browser is visible and working, I'd advise to make 1Password the default password manager, to avoid any conflict. Follow this guide to turn off the built-in password manager in your browser.
With 1Password as the default password manager, this guide will help you Get started with 1Password in your browser. It goes through how to save and fill passwords and much more. 😀
In your last question you asked
How do I put a link on my browser taskbar like I can with RF, or on my desktop, so I can get to 1p without having to type something in a url or browser search window?
With 1Password visible and running, you can click on the 1Password icon in the top right side in the toolbar to open 1Password directly.
As you use Windows, if you use the 1Password for Windows app, I have also provided a guide on Getting to know 1Password for Windows.
I do hope I have addressed your concerns to your satisfaction, if you have any further queries please don't hesitate to reach out to us.
Also if you ever need to discuss any details of your account, send an email to us directly at support+forum@1password.com, so we can discuss these details privately.
Looking forward to hearing from you
Jermaine
I just installed it on windows and I'm completely lost. Why can't i find a simple user manual? When I click help it sends me to a single page on managing my account. I'm just trying to learn how to use the **** pgm at all!
\n\nIm in Win 10 and firefox. I did add the Firefox browser extension, but I don't know what to do to make 1p show up on the top of my screen like the RF icon does.
\n\nI imported my passwords but all I see is a list. I can't see the icons on screen like I can in roboform.
\n\nMore importantly, when I log out of RF and click on a password in 1pw it doesn't fill the login screen. All I get is the opportunity to go back to RF and log in that way.
\n\nHow do I put a link on my browser taskbar like I can with RF, or on my desktop, so I can get to 1p without having to type something in a url or browser search window?
\n\nThis is getting off to a very bad start for me!
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: win 10
\nBrowser:_ firefox
I just installed it on windows and I'm completely lost. Why can't i find a simple user manual? When I click help it sends me to a single page on managing my account. I'm just trying to learn how to use the **** pgm at all!
\n\nIm in Win 10 and firefox. I did add the Firefox browser extension, but I don't know what to do to make 1p show up on the top of my screen like the RF icon does.
\n\nI imported my passwords but all I see is a list. I can't see the icons on screen like I can in roboform.
\n\nMore importantly, when I log out of RF and click on a password in 1pw it doesn't fill the login screen. All I get is the opportunity to go back to RF and log in that way.
\n\nHow do I put a link on my browser taskbar like I can with RF, or on my desktop, so I can get to 1p without having to type something in a url or browser search window?
\n\nThis is getting off to a very bad start for me!
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: win 10
\nBrowser:_ firefox
Hello @tomseeley
\n\nThanks for contacting us. My name is Jermaine and I'm a member of the 1Password Support team. I'm really sorry you're running into these issues with 1Password, happy to help you today.
\n\nYou mentioned
\n\n\n\n\nIm in Win 10 and firefox. I did add the Firefox browser extension, but I don't know what to do to make 1p show up on the top of my screen like the RF icon does.
\n
It sounds like you are referring to the 1Password icon in the toolbar. As a first step, we need to check 1Password in the browser is up to date. Follow this guide on How to keep 1Password up to date in your browser.
\n\nIf 1Password is installed in your Firefox browser and is up to date, but you still don’t see it in your Firefox browser’s toolbar, you can customize the toolbar to make it visible. Follow this guide to make the 1Password icon in your Firefox browser's toolbar visible.
\n\nYou mentioned here
\n\n\n\n\nI imported my passwords but all I see is a list. I can't see the icons on screen like I can in roboform.
\n
How did you export your data from Roboform? Was it exported into a CSV format?
\n\nI have included a guide on how to move your data from RoboForm to 1Password. Try the steps provided and let us know if you encounter issues at any point.
\n\nYou also mentioned here
\n\n\n\n\nMore importantly, when I log out of RF and click on a password in 1pw it doesn't fill the login screen. All I get is the opportunity to go back to RF and log in that way.
\n
Once 1Password in the browser is visible and working, I'd advise to make 1Password the default password manager, to avoid any conflict. Follow this guide to turn off the built-in password manager in your browser.
\n\nWith 1Password as the default password manager, this guide will help you Get started with 1Password in your browser. It goes through how to save and fill passwords and much more. 😀
\n\nIn your last question you asked
\n\n\n\n\nHow do I put a link on my browser taskbar like I can with RF, or on my desktop, so I can get to 1p without having to type something in a url or browser search window?
\n
With 1Password visible and running, you can click on the 1Password icon in the top right side in the toolbar to open 1Password directly.
\n\n\n\n
As you use Windows, if you use the 1Password for Windows app, I have also provided a guide on Getting to know 1Password for Windows.
\n\nI do hope I have addressed your concerns to your satisfaction, if you have any further queries please don't hesitate to reach out to us.
\n\nAlso if you ever need to discuss any details of your account, send an email to us directly at support+forum@1password.com, so we can discuss these details privately.
\n\nLooking forward to hearing from you
\n\nJermaine
","body@stringLength":"4016","rawBody":"Hello @tomseeley
\n\nThanks for contacting us. My name is Jermaine and I'm a member of the 1Password Support team. I'm really sorry you're running into these issues with 1Password, happy to help you today.
\n\nYou mentioned
\n\n\n\n\nIm in Win 10 and firefox. I did add the Firefox browser extension, but I don't know what to do to make 1p show up on the top of my screen like the RF icon does.
\n
It sounds like you are referring to the 1Password icon in the toolbar. As a first step, we need to check 1Password in the browser is up to date. Follow this guide on How to keep 1Password up to date in your browser.
\n\nIf 1Password is installed in your Firefox browser and is up to date, but you still don’t see it in your Firefox browser’s toolbar, you can customize the toolbar to make it visible. Follow this guide to make the 1Password icon in your Firefox browser's toolbar visible.
\n\nYou mentioned here
\n\n\n\n\nI imported my passwords but all I see is a list. I can't see the icons on screen like I can in roboform.
\n
How did you export your data from Roboform? Was it exported into a CSV format?
\n\nI have included a guide on how to move your data from RoboForm to 1Password. Try the steps provided and let us know if you encounter issues at any point.
\n\nYou also mentioned here
\n\n\n\n\nMore importantly, when I log out of RF and click on a password in 1pw it doesn't fill the login screen. All I get is the opportunity to go back to RF and log in that way.
\n
Once 1Password in the browser is visible and working, I'd advise to make 1Password the default password manager, to avoid any conflict. Follow this guide to turn off the built-in password manager in your browser.
\n\nWith 1Password as the default password manager, this guide will help you Get started with 1Password in your browser. It goes through how to save and fill passwords and much more. 😀
\n\nIn your last question you asked
\n\n\n\n\nHow do I put a link on my browser taskbar like I can with RF, or on my desktop, so I can get to 1p without having to type something in a url or browser search window?
\n
With 1Password visible and running, you can click on the 1Password icon in the top right side in the toolbar to open 1Password directly.
\n\nAs you use Windows, if you use the 1Password for Windows app, I have also provided a guide on Getting to know 1Password for Windows.
\n\nI do hope I have addressed your concerns to your satisfaction, if you have any further queries please don't hesitate to reach out to us.
\n\nAlso if you ever need to discuss any details of your account, send an email to us directly at support+forum@1password.com, so we can discuss these details privately.
\n\nLooking forward to hearing from you
\n\nJermaine
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