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sosoapprehensive's avatar
sosoapprehensive
New Contributor
1 month ago

I didn't reset nightly version

I have the same issue as is discussed in this discussiion:   Pertinent Discussion   I will send a Support request as soon as this discussion is published and I have a link.  
betas
discussion
windows
sosoapprehensive's avatar
sosoapprehensive
New Contributor
1 day ago

I have searched high & low and do not see anything in any folder from any colleagues, on, or after, those dates.  I'll just continue as is, for now. Thanks for the attempts.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 day ago

    sosoapprehensive​ 

    I'm sorry that you don't see the emails, is there a different email address that you could use to send an email to our team? 

    That being said, let's see if we can resolve this here in the community. Can you try these steps: 

    1. Log in to your 1Password account on 1Password.com (in the browser, not the app). Make sure that you see all of your items here and that you're signed into at least one other device.

    2. Download and save your Emergency Kit.

    3. Open the Start Menu, paste the following code into the search field, and press Enter:
      %LOCALAPPDATA%\1Password
    4. In the Explorer window that appears, right-click 1password.sqlite, click rename, and change the filename to 1password-old.sqlite


    Then try to open 1Password again. Do you see the same "Your saved data appears to be newer than this version of 1Password can use." error message or does 1Password open successfully? 

    -Dave