Forum Discussion

Eileen's avatar
Eileen
New Contributor
4 months ago

I don't have fingerprints anymore

How do I get 1Password to stop trying to enable fingerprint accessibility? It's an extra step I have to take every time I need a password & have to log into 1Password. I have to click on cancel. 

Thanks for any help,

Eileen

discussion

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 months ago

    Eileen 

     

    I believe you're encountering an issue the team has been investigating. Would you mind if we moved this over to email? Please email us using support@1password.com and we can take a closer examination. Be sure to mention this community post so we can connect the dots. 

  • Eileen's avatar
    Eileen
    New Contributor
    4 months ago

    Hi Dave, I'm using 1Password on MacBook Pro 2021.

    Thanks, Dave,

    Eileen

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello Eileen​! 👋

    Welcome to the community! Are you able to share which device you're using 1Password on and post a screenshot of the message that you see? 

    I look forward to hearing from you.

    -Dave