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ekellogg's avatar
ekellogg
New Contributor
3 years ago

I downloaded 1password 8 to my iPhone. it won't work: just shows icon and no place to enter data

It's just a frozen screen, so I can't enter my login/password

1Password Version: 8
Extension Version: Not Provided
OS Version: 15.6
Browser:_ app
Referrer: forum-search:https://1password.community/search?Search=I%20downloaded%201password%208%20to%20my%20iPhone.%20it%20won't%20work%3A%20just%20shows%20icon%20and%20no%20place%20to%20enter%20data

ios

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  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi ekellogg :

    We're aware of this issue where you may see a blank screen with the 1Password logo when opening 1Password 8 for the first time. If you delete and re-install the app on your iPhone, that should get things back up and running so you can sign in to your 1Password account as expected.