I have access to my account on Mac, but login wouldn't load on iPhone. No trouble with ANY other.

Hello Jack,
Thank you for the detailed instructions on how to fully close Safari and 1Password. They were perfect. I felt silly asking how to do that, but I didn't want to cause an issue by deleting something I shouldn't. After all of that, my log-on information (user ID and password) will still not populate for this one website, my health insurance. I'm still getting the "Please unlock 1Password from the toolbar icon" message as pictured above. When I click on User ID, I can see above the keyboard at the bottom half the screen "for samba plans.com - 1Password and my User ID" next to that is the key symbol. When I click on my User ID that populated above the keyboard, face ID recognizes me, gives me the check mark, but does not populate where I need it to. If I click on the key symbol, it takes me back to 1Password where I can see my SAMBA login. So, long story short, its still not working. Thanks for any other advise..
Shirley