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Former Member
3 years ago

I have an item that will crash desktop 1Password 7 if I click it

I have an item that will crash desktop 1Password 7 if I click it in 1Password. I can still view the item on my phone. 1Password Version: 7.9.7 Extension Version: Not Provided OS Version: m...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @jonilujon and @jakebathman! 👋

I'm sorry to hear that 1Password 7 is crashing on your Mac. Our developers are investigating an issue with version 7.9.7 and I recommend that you temporarily revert back to 7.9.6 in order to workaround the issue. Please follow these steps (don't worry, your data is stored in a separate location and is safe):

  1. Quit all open web browsers.
  2. Open the main 1Password app. Right-click the 1Password icon in the menubar and click Quit 1Password Completely. (If you're unable to open the 1Password app at all then you can skip this step.)
  3. Drag 1Password 7 from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  4. Restart your Mac.
  5. Download version 7.9.6 of 1Password 7 from the 1Password website.
  6. Quit any open web browsers and then install 1Password.
  7. Open and unlock 1Password before opening your web browser.

Let me know if you run into any issues.

-Dave

ref: apple-5712

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I can still view the item on my phone. \n\n \n\n 1Password Version: 7.9.7 \nExtension Version: Not Provided \nOS Version: m...","body@stringLength":"394","rawBody":"

I have an item that will crash desktop 1Password 7 if I click it in 1Password. I can still view the item on my phone.

\n\n
\n\n

1Password Version: 7.9.7
\nExtension Version: Not Provided
\nOS Version: macOS 13.0.1 (22A400)
\nBrowser:_ Not Provided
\nReferrer: forum-search:Corrupt item

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I have an item that will crash desktop 1Password 7 if I click it in 1Password. I can still view the item on my phone.

\n\n
\n\n

1Password Version: 7.9.7
\nExtension Version: Not Provided
\nOS Version: macOS 13.0.1 (22A400)
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=Corrupt%20item

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Hello @jonilujon and @jakebathman! 👋

\n\n

I'm sorry to hear that 1Password 7 is crashing on your Mac. Our developers are investigating an issue with version 7.9.7 and I recommend that you temporarily revert back to 7.9.6 in order to workaround the issue. Please follow these steps (don't worry, your data is stored in a separate location and is safe):

\n\n
    \n
  1. Quit all open web browsers.
    2. \n
  2. Open the main 1Password app. Right-click the 1Password icon in the menubar and click Quit 1Password Completely. (If you're unable to open the 1Password app at all then you can skip this step.)
    3. \n
  3. Drag 1Password 7 from the Applications folder to the Trash. Do not use an \"app cleaner\" or \"uninstaller\" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
    4. \n
  4. Restart your Mac.
    5. \n
  5. Download version 7.9.6 of 1Password 7 from the 1Password website.
    6. \n
  6. Quit any open web browsers and then install 1Password.
    7. \n
  7. Open and unlock 1Password before opening your web browser.
    8. \n
\n\n

Let me know if you run into any issues.

\n\n

-Dave

\n\n

ref: apple-5712

","body@stringLength":"1343","rawBody":"

Hello @jonilujon and @jakebathman! 👋

\n\n

I'm sorry to hear that 1Password 7 is crashing on your Mac. Our developers are investigating an issue with version 7.9.7 and I recommend that you temporarily revert back to 7.9.6 in order to workaround the issue. Please follow these steps (don't worry, your data is stored in a separate location and is safe):

\n\n
    \n
  1. Quit all open web browsers.
    2. \n
  2. Open the main 1Password app. Right-click the 1Password icon in the menubar and click Quit 1Password Completely. (If you're unable to open the 1Password app at all then you can skip this step.)
    3. \n
  3. Drag 1Password 7 from the Applications folder to the Trash. Do not use an \"app cleaner\" or \"uninstaller\" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
    4. \n
  4. Restart your Mac.
    5. \n
  5. Download version 7.9.6 of 1Password 7 from the 1Password website.
    6. \n
  6. Quit any open web browsers and then install 1Password.
    7. \n
  7. Open and unlock 1Password before opening your web browser.
    8. \n
\n\n

Let me know if you run into any issues.

\n\n

-Dave

\n\n

ref: apple-5712

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