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Forum Discussion
I have lost my master password. Face and thumb ID aren’t working. Help!
I have 1Password7 on iPad (with thumb print recognition) and iPhone (with Face ID). Several months ago after 3 tries with thumb print on iPad I was locked out and Password was requesting Master passw...
1P_Dave
Moderator
ModeratorHello @sarapashin! 👋
I'm sorry to hear you're experiencing issues with unlocking 1Password. I know how important it is to be able to access your 1Password data and we're here to help.
Your account password is the secret needed to unlock the 1Password app and decrypt your data locally on your device. It is never transmitted to us and we cannot reset it for you. My first suggestion is to try older passwords. If that doesn't work, here is a guide on what might help if you have forgotten your account password: If you forgot your account password or you can't unlock 1Password
If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can assist further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
