Forum Discussion

Former Member's avatar
Former Member
3 years ago

I set an alert in watchtower to ignore alert, corrected the alert and I can't restore back

  1. Login A and B got highlighted as "inactive two-factor authentication".
  2. I set A and B alerts to "ignore".
  3. Corrected A alert but A can't be restored, while uncorrected B can be restored.

It seems like a bug pls have a look. Thank you.

1Password Version: 8.9.5
Extension Version: 2.3.8
OS Version: Windows 11
Browser:_ Chrome

windows
  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ikeshab! I'm glad to hear that my colleague Mike's suggestion helped. If you have any further questions or issues, don't hesitate to get back in touch.

  • Former Member's avatar
    Former Member
    3 years ago

    Thank you for the suggestion. It helped.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @ikeshab,

    Thanks for your message and reporting this behaviour with the Watchtower inactive two-factor authentication alert. This is a known issue that we're currently tracking. I've included the details of your report for the team.

    As a workaround, we've had some reports that duplicating the item and deleting the original helped to remove the alert. Please let us know how this goes or if you have any other questions or concerns.

    ref: dev/core/core#15433

  • Former Member's avatar
    Former Member
    3 years ago

    Just to add, I can't see the restore option once the alert is corrected and it's still tagged in the ignore alter.