Forum Discussion

Former Member's avatar
Former Member
4 years ago

I set up two factor authentication, but codes are not being received on my iPhone.

what authenticater app is being used for iPhone. i set up two factor authentication in one password, but i am not receiving the codes on my phone 1Password Version: 8.8 Extension Version: N...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @mdvan! 👋

I'm sorry to hear that you're having trouble with two-factor authentication on your iPhone. Is two-factor authentication turned on for your 1Password account or for another account? If it's the former then you would have been prompted to scan a QR code using an authenticator app, do you have such an authenticator app on your iPhone? It might be called one of the following:

  • Microsoft Authenticator
  • Google Authenticator
  • Authy
  • DUO

Please let me know if you see an authenticator app. If you do then open the authenticator app and see if you can find a one-time passcode for 1Password inside of the authenticator app. If you don't see an authenticator app on your iPhone then let me know and I'll send you next steps.

I look forward to hearing from you. 🙂