Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

I somehow messed up my account while trying to update to 1PW8 Beta- I may have changed my username

I'm not sure what I did- I am 1PW app on my iPhone, iPad, I have my Emergency Kit info- originally I had issues because I was using my Master password for the password and then tried to change that- I don't know if I was successful, but I can't log into the online site or install the new beta version- I would gladly just keep V7 if I could erase what I did to mess up.

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: Mac 12.0.1
Referrer: forum-search:https://1password.community/search?Search=Screwed%20up%20my%20Mac%20account-%20think%20I%20changed%20username%3F%20I%20need%20help!

ios
macos

1 Reply

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @DoreenRoberts:

    Thanks for reaching out about this, and I'm sorry you're having trouble accessing your 1Password account. It looks like you've also emailed us about this, so to avoid duplicating our efforts, we'll be in touch there. Thanks!

    Jack

    ref: XZZ-57721-432